Refund Policy
Every account starts with 60 days free on up to 10 trucks, so you can run real trips before paying anything. This policy covers cancellations and refunds after you choose a paid plan.
01 Free trial
No payment is taken during the trial, so there is nothing to refund. You can stop using the service at any time during the trial.
02 Monthly plans
- Cancel any time before the next billing date and you will not be charged again.
- The current month already paid is not refunded, and the account stays active until the end of that month.
03 Yearly plans
- Cancel within 30 days of a yearly payment for a full refund.
- After 30 days, unused full months are refunded at the monthly plan price, after deducting the months already used.
04 Fewer trucks than billed
If fewer trucks ran trips in a month than you were billed for, the difference is adjusted as credit on your next invoice. On request, the credit can be refunded when you close the account.
05 Charged by mistake
If you were charged twice or charged after cancelling, tell us within 60 days of the charge and the amount will be refunded in full.
06 How refunds are paid
Refunds go back to the original payment method within 7 to 10 working days after approval. GST on refunded amounts is reversed through a credit note.
07 Requesting a refund
Write to us from the Contact us page with your account email and the invoice number. Choose "Plans and pricing" as the topic.